Returns & Exchanges
We want you to love your Charlotte Tilbury glow, but if you are not 100% satisfied with your purchase, we offer complimentary returns on all orders within 30 days of receipt. Please ensure that items are returned in their original packaging and in a lightly used or unused condition.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in the original box and include the printed return slip to ensure your refund is processed accurately.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal, then securely affix it to the outside of your parcel.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking number handy until your refund is confirmed via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing