Frequently Asked Questions
Discover everything you need to know about your magical beauty experience.
What is the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to monitor your parcel's journey via our courier's website.
Do you offer international shipping?
Yes, we ship to over 30 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your destination.
What is your return policy?
We offer a 30-day return policy for products in their original, unused condition. Please ensure all seals are intact to qualify for a full refund or exchange.
Are your products cruelty-free?
Charlotte Tilbury Beauty is a Leaping Bunny approved cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.
Can I get a virtual consultation?
Absolutely! You can book a 1-2-1 virtual consultation with our beauty experts to receive personalized skincare advice and makeup shade matching from the comfort of your home.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.